Siemens Announces OpenScape Voice V4

Siemens Enterprise Communications Announces OpenScape Voice V4 with OpenScape Branch for Seamless Voice Across Branch Offices -- Latest version of standards-based voice offering also includes OpenScape Concierge, the industry's first UC-enabled attendant console application

Boca Raton, Fla., February 3, 2010 -- Siemens Enterprise Communications Group (SEN Group), a premier provider of enterprise Relevant Products/Services communications Relevant Products/Services solutions, today announced the availability of OpenScape Voice V4, the next release of SEN Group's award-winning software-based voice solution. The new version features OpenScape Branch and OpenScape Concierge, two capabilities designed to provide new flexible deployment Relevant Products/Services options and improve the customer Relevant Products/Services experience. The complete unified voice solution is designed to lower the total cost of ownership and increase efficiencies across the enterprise by leveraging its data Relevant Products/Services center approach to ease administration and increase scalability.

OpenScape Branch helps deliver scalable, feature-rich communications for cost-conscious customers with multiple branch offices. It allows customers to streamline business communications by extending seamless voice services across all company offices with a SIP Proxy for survivability and a Session Border Controller (SBC) for local SIP trunking connections. It provides for management integration Relevant Products/Services on a common portal for faster and easier installation and integration, and can help reduce audio conferencing costs, call charges and power Relevant Products/Services consumption.

OpenScape Concierge is the industry's first true unified communications (UC) Attendant Console application Relevant Products/Services. OpenScape Concierge extends the benefits of UC beyond desktop users to also support telephone attendants, such as switchboard operators, with real-time UC-based presence status information for contacts across both OpenScape Voice and HiPath 4000 systems. It also supports call queue and corporate directory integration, allowing telephone attendants to more easily direct incoming calls to anyone in the organization.

"Customers such as those in the financial and retail verticals, with multiple branch offices, are looking for ways to upgrade legacy systems to enterprise class, open, IP-based software solutions to improve business processes and stay competitive in the marketplace," said Eve Aretakis, executive vice president of voice and application platforms. "And as enterprises also work within limited budgets, a data center approach like the one offered with OpenScape makes perfect sense. As an open, pure IP solution, it protects the customer's existing investments by overlaying onto existing architecture. It not only takes advantage of industry standards such as SIP and SOA to provide the most innovative voice solutions in the market today, but with almost one million users world-wide, it has been field proven in real customer deployments."